Privacy Policy

VALEO Health & Wellness (“VALEO,” “we,” “us,” “our”) is a health-and-wellness application that helps you track training, nutrition, sleep, mood, supplements and protocols, lab work, and related goals, and provides an AI “Coach” that personalizes guidance from the data you log. This Privacy Policy explains what we collect, how we use and protect it, who we share it with, and the choices and rights you have. It should be read together with our Terms & Conditions.

The short version. Your health data stays inside the product. It powers your plans, your Coach, and the people you deliberately share it with, and nothing else. We run advertising on our public marketing pages, and those pages carry no health data because you have not logged any yet. The two are kept apart on purpose, and the sections below say exactly how.

VALEO does not provide medical advice. The information in the app is for educational and informational purposes only and is not a substitute for a licensed healthcare professional. See our Terms & Conditions for the full disclaimer.

We collect the information you provide, the data you log, and limited technical information needed to run the service.

Account & identity:

• •Name, email address, and password (authentication is handled by our infrastructure provider).
• •Date of birth / age, biological sex, and (optionally) reproductive stage · used to tailor guidance and to enforce age-based restrictions.
• •Profile details such as height, weight, fitness level, goals, equipment, and preferences.
• •Your time zone, which determines when your day rolls over and when reminders fire.

Health & wellness data you log (“Health Data”):

• •Workouts · exercises, sets, reps, weights, duration, and rate-of-perceived-exertion (RPE).
• •Nutrition · meals, calories, macro- and micronutrients, dietary preferences and restrictions, and barcode/photo-based food entries.
• •Supplements, peptides, hormone therapies (HRT/TRT), and prescription/OTC medications · including names, doses, schedules, titration plans, and logs of doses taken or skipped.
• •Lab / bloodwork results and the biomarkers, ranges, and trends derived from them.
• •Medical conditions, injuries, symptoms, pain levels, and flare notes you record.
• •Sleep, mood, stress, alcohol and other substance use, hydration, recovery practices, body measurements, body composition, and (if you choose) menstrual-cycle and reproductive data.
• •Progress photos and any images you upload (e.g., bloodwork documents, food photos).
• •Goals, calendar events, reminders, travel plans, and journal entries.

AI Coach interactions:

• •Your messages to the Coach (typed, or spoken and then transcribed) and the context we assemble from your logged data to generate responses.

Payment information (if you purchase a subscription or products):

• •Payments are processed by Stripe or PayPal. We do not store your full card number; we receive limited transaction details (e.g., status, amount, subscription state).

Device & usage data:

• •Basic technical data such as device/browser type, time zone, and app version, and · if you enable notifications · a push subscription/token for your device.
• •Error diagnostics when something in the app fails, so we can find and fix it.

If you join the waitlist, request information, or reply to one of our ads:

• •Your name, email address, phone number if you give one, your age if you give one, and how you heard about us.
• •This is contact information, not Health Data. You give it before you have an account, and at that point you have not logged anything for us to hold.

• •To provide the service · store and display your logs, generate plans, rings, trends, and reminders.
• •To power the AI Coach · personalize guidance using your goals and logged history.
• •To send notifications and reminders you’ve enabled (e.g., dose, mood, training, and calendar reminders).
• •To maintain safety and integrity · enforce age restrictions and our Terms, prevent abuse, and debug problems.
• •To communicate with you about your account, important changes, and support requests.
• •To market VALEO, as described in the next section.

We rely on your consent and on the performance of our agreement with you (providing the app you signed up for) as the bases for processing. You can withdraw consent or close your account at any time.

This section is deliberately specific, because “we care about your privacy” is worth nothing without the detail underneath it.

We will contact you about VALEO. If you join the waitlist, enter your details on one of our ads, or create an account, we may email you about the product, your trial, offers, and news. If you give us a phone number we may use it to follow up. You can tell us to stop at any time by replying to any message or writing to the address at the bottom of this page, and we will stop.

We advertise, including on Meta (Facebook and Instagram). Here is exactly what that involves, and where it stops.

On our public marketing pages only, we use the Meta Pixel. It tells Meta that a browser visited a page such as our home page, sign-up page, or pricing page, together with the page address, the referring address, and standard technical details including IP address and browser type. Meta may set or read its own cookies through it.

• •It runs on our public marketing and legal pages only: the home page, sign-up, waitlist, subscribe, demo, help, terms, and this privacy page.
• •It does not run anywhere inside the app. It is not present on any page that shows your bloodwork, your cycle, your hormones, your training, your food, your Coach conversations, or any other logged data.
• •It is not on the sign-in page either, so returning to your account is not reported.
• •It never receives Health Data. Not your labs, your conditions, your medications, your cycle, your weight, your training, or anything else you log.

We do not sell your personal information, and we do not sell, rent, or trade your Health Data. We do not share Health Data with advertisers or data brokers, and we do not use it to target ads to you.

You can limit ad tracking in your browser by blocking third-party cookies or using tracking protection, and you can control how Meta uses data about you in your Meta account settings.

The VALEO Coach is powered by Anthropic’s Claude API. When you interact with the Coach, relevant parts of your Health Data are sent securely to Anthropic to generate a personalized response.

• •Your data is used to produce your response · it is not used to train or improve Anthropic’s models (per Anthropic’s commercial API terms).
• •It is not shared with advertisers or sold.
• •Anthropic processes and retains data only as needed to provide and secure the service.

If you talk to the Coach by voice, your audio is sent to a speech provider to turn speech into text and text back into speech. Depending on the voice feature you use, that provider is Deepgram, OpenAI, Hume, or Cartesia. Audio is processed to produce the transcript or the spoken reply, and we do not use it for any other purpose.

The Coach can be wrong. Check anything that matters with a licensed professional.

We share data only with vendors that help us operate the app, under agreements that limit their use of it. We do not sell your data. Our key providers (“sub-processors”) are:

• •Supabase · database, authentication, and file/image storage.
• •Vercel · application hosting and delivery.
• •Anthropic · AI Coach processing (see above).
• •Deepgram, OpenAI, Hume, and Cartesia · speech-to-text and text-to-speech, only when you use a voice feature.
• •Open Food Facts and the USDA FoodData Central database · to look up foods you scan or search (we send the barcode or search term, not your identity).
• •Google Places · to find restaurants and food options near you, only when you use the travel or dining-out features (we send the search area, not your identity).
• •Stripe and PayPal · payment processing for subscriptions and products.
• •Resend · transactional and product emails (e.g., verification, password reset, account notices).
• •A web-push service · to deliver notifications you’ve enabled.
• •Meta · advertising measurement on our public marketing pages, strictly as described in the marketing section above, and never with Health Data.

We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer (e.g., merger or acquisition), in which case we will notify you.

Some features deliberately show your data to other people. Each one is something you choose to switch on or join, and none of it happens by default.

• •Households · if you join a household, the other members can see shared meal plans, recipes, grocery lists, and the portions logged against a shared meal. They do not get access to your bloodwork, medications, cycle, symptoms, or Coach conversations.
• •Shared workouts · if you share a workout, the people you send the link to can see that workout.
• •Community features · if you post a recipe, appear on a leaderboard, or celebrate a personal record, your display name and that specific entry are visible to other members.

Your logged Health Data is private to your account unless one of the above applies. Other members cannot browse your history, and we do not publish it.

You can connect a wearable or fitness account so its data flows into VALEO. Supported connections include WHOOP, Oura, Fitbit, Garmin, Apple Health, and TrainingPeaks.

• •You authorize each connection yourself, and you can disconnect it at any time in Settings or from the provider’s own account page.
• •We receive the data the provider sends for the permissions you granted, such as sleep, heart rate, recovery, workouts, and activity.
• •We do not send your VALEO Health Data back to these providers for advertising, and connecting a device does not make your data visible to other members.

Your data is stored in a Supabase cloud database with row-level security so each account can only access its own records. Data is encrypted in transit using TLS/SSL, and access is protected by authentication tokens that expire. Uploaded images (e.g., progress and bloodwork photos) are stored in access-controlled storage. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard safeguards.

We keep your data while your account is active and as needed to provide the service or meet legal obligations. You can ask us to delete your account and associated data at any time:

1. 1.Email us at the address at the bottom of this page from the address on your account, and ask us to delete it.
2. 2.We will confirm the request with you.
3. 3.Your account and associated personal data are permanently deleted within 30 days, except where we must retain limited records to comply with law (e.g., transaction records).

You can also ask us for a copy of your data the same way, and we will send you an export.

If you asked us to remove you from the waitlist or from marketing contact, we keep only the minimum needed to remember not to contact you again.

Depending on where you live (for example, under GDPR in the EU/UK or the CCPA/CPRA in California), you may have the right to access, correct, export, restrict, or delete your personal information, to opt out of targeted advertising and of the sharing of your personal information, and to withdraw consent. To exercise any of these, contact us at the address below; we will respond as required by applicable law. We will not discriminate against you for exercising your rights.

Health Data is sensitive personal information under several of these laws. We use it to run the service for you and for nothing else, and we do not use or disclose it for advertising.

VALEO is available to users 13 and older. Users under 13 may not create an account; if we learn an account belongs to a child under 13, we will delete it. For users aged 13–17, certain content · including peptide, anabolic, hormone-therapy, and dose-bearing guidance · is restricted, and a parent or guardian must consent to their use of the app, as described in our Terms & Conditions.

The data you log is sensitive. You choose what to enter, and you can edit or delete entries at any time. VALEO is a consumer wellness tool, not a covered healthcare provider, and the app is not a medical record. Please do not rely on the app for emergencies or medical decisions · consult a licensed professional.

VALEO and its service providers operate primarily in the United States. If you use the app from outside the U.S., your information will be transferred to and processed in the U.S. and other countries where our providers operate, which may have different data-protection laws than your own.

If you enable notifications, we store a push subscription/token to deliver them; you can turn notifications off at any time in Settings or your device/browser. We use essential cookies and on-device storage to keep you signed in and remember preferences.

On our public marketing pages we also use the Meta Pixel described above, which may set or read Meta’s advertising cookies. Those cookies are not used anywhere inside the app. You can block third-party cookies in your browser, and the app will keep working normally.

This policy is effective as of September 16, 2026 and may be updated as our services evolve. We will update the date above and, for significant changes, notify active users.

For questions or to make a privacy request (including deletion, export, or stopping marketing contact), contact us at support@valeocoach.com.